Our Commitment to You

At Aura & Luster, we believe that trust is the foundation of every beautiful relationship — including the one we have with our customers. This page outlines our key policies so you always know what to expect when shopping with us.

💳 Payments

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify Payments. Your payment information is encrypted and never stored on our servers.

🔄 Refunds & Returns

Your satisfaction is our priority. If you are not completely happy with your purchase, please contact us within 14 days of receiving your order. Items must be unworn, in their original condition, and in original packaging to be eligible for a return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days back to your original payment method.

Please note: Final sale items and custom orders are non-refundable.

📦 Shipping

We ship to addresses across the United States. Orders are typically processed within 1–3 business days. Estimated delivery times vary by location and shipping method selected at checkout.

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

🔒 Privacy

We are committed to protecting your personal information. We collect only what is necessary to process your order and improve your shopping experience. We do not sell or share your data with third parties for marketing purposes.

For full details, please review our Privacy Policy.

📬 Contact Us

Have a question not answered here? We would love to hear from you. Reach out to our team and we will get back to you as soon as possible.